Covid-19 Update

If this is the first time you've seen this page, please read the entire blog as we've added temporary changes which may affect your order. 

All our Gunge & Messy Supplies are perfectly safe to use during this outbreak and have been in stock since before October 2019. Should you require more info we're available via LiveChat and/or email.

All the while our delivery companies are continuing to function, we will continue trading also. We've limited the number of employees on site to 2, to ensure social distancing as advised by Public Health England. All other staff members are working from home. For this reason, processing time may increase slightly.

Useful info regarding our delivery services

All delivery companies have put in place social distancing precautions that include placing your parcel on your doorstep, knocking the door and walking 3 steps back. The drivers will also not be asking you to sign the hand-held scanner, but rather they'll sign on your behalf.

DPD https://www.dpdlocal.co.uk/content/products_services/covid-19-bulletins.jsp

Royal Mail - https://www.royalmail.com/coronavirus

 

Friday 27th March

We're still processing order as usual with all the necessary precautions. Thank you for your kind messages and please ensure you follow the Government's guidelines for staying safe.

Tuesday 24th March

Following on from yesterday's message from The Government, our plan is to continue processing orders for as long as DPD are able to collect from us and all the while Royal Mail continue accepting post.

We now have just one team member working in the warehouse processing and packaging orders, so orders may take a little longer to process. Our LiveChat operators are working from home and until further notice the telephone line will not be available.

All parcel deliveries are contactless with both DPD and Royal Mail firmly practicing social distancing. Please read through the links above for how they're putting this into practice.

As it's currently not possible to sign for packages, we'll be helping the delivery drivers by using normal post so a signature is not required. Since introducing the 'Signed For' service a few years ago we rarely experience non-deliveries or missing parcels with Royal Mail.

If your parcel doesn't arrive within the specified time, please be patient as it is currently not unusual for parcels to arrive a week or two later due to this uncertain pandemic. Thank you.

Monday 23rd March

We are continuing to process and ship orders today.

Until further notice, all Methylcellulose products are now out of stock with immediate effect. We're trying to obtain emergency stock, however as you can appreciate at this time, it's taking a little longer than usual.

Saturday 21st March

While we do not ship orders at the weekend, we do still plan to continue processing orders throughout next week.

DPD have released a statement regarding unavoidable price increases due to the outbreak. While we WILL NOT be increasing our postage prices on the website to reflect this, if it becomes apparent the price is significantly higher than expected we may contact you regarding this to work out a solution. We may also have to temporarily pull certain international services altogether. 

https://www.dpdlocal.co.uk/content/products_services/covid-19-unavoidable-increase-in-air-transport-costs.jsp

Friday 20th March

We are continuing to process orders as usual.

Next Day, Nominated Day & Special Deliveries are no longer guaranteed until further notice. Please keep checking back for the latest news regarding any possible disruption to our services.

Our LiveChat service may also experience downtime as we prioritize current orders but please feel free to leave an offline message if unavailable and we will respond as soon as possible.

Thank you for your patience at this difficult time and please stay safe.

Thursday 19th March

We are continuing to process & dispatch orders today.

We're currently awaiting updates from our couriers regarding any change of services.

Wednesday 18th March

We are continuing to process orders at this time. Please follow us for updates as we adapt to these unprecedented events.

We will try to continue for as long as we can but cannot guarantee there will not be some disruption in the coming weeks.