Users can browse the store anonymously. However, to complete an order we will require some personal information; name, address, post code, telephone number and email. We only collect personal information voluntarily submitted to us. This information is used solely to confirm payment and to arrange delivery of your order. Users can always refuse to supply personal information, except that it may prevent you from engaging in certain store related activities, such as completing an order.
All information collected will not be shared with anyone whatsoever outside of MessySupplies, except the courier companies contracted to deliver your parcel.
Discretion and confidentiality
We do not display our company name (MessySupplies), logo or any details referring to the contents of your package on the exterior of any packaging. This is to protect all users privacy including preventing 'spoilers' on productions such as theatre, television or event hosting.
For international orders, we are obliged to attach a Customs Declaration label to the exterior which will include the official name of the product inside. This will be marked as' Hydroxyethyl cellulose powder' for example and will not include words such as 'messy', 'gunge' or 'slime' etc.
Some parcels will have a return address label which includes the company name (MSFX) and address. The hand-held delivery scanner may display as either MSFX, MSupplies or MessySupplies only, with no reference to the contents of words such as 'messy', 'gunge' or 'slime' etc.
We may collect non-personal information about users when browsing the website, such as the browser name, the type of computer, IP address and other technical information about users means of connection to our store.
We do not retain, store or use any personal information regarding your viewing of the website, purchasing of products or transactions, other than what is necessary for use on the website.
How we use collected information
MessySupplies may collect and use personal information for the following purposes:
- To process payments - The personal information submitted during payment is not seen by MessySupplies. Our payment providers safeguard and keep this information protected and safe.
- To send periodic emails - In the event that we require further instruction regarding your order, transaction or delivery we may contact using email address / telephone. Your email may also be used to respond to enquiries, questions, and/or other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sharing your personal information
We do not sell or trade users personal information. Personal information is used solely to confirm payment and to arrange delivery of your order.
Third party websites
Users may find advertising or other content on our site linking to external websites and services of our partners, suppliers, advertisers, sponsors, licensor's and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. External websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to MessySupplies, is subject to that website's own terms and policies.
Your acceptance of these terms
By using MessySupplies.com, you signify your acceptance of this policy and our terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
The document was last updated May 2019.