Terms & Conditions
These terms and conditions cover all sales made through this website. By ticking the check box and creating an order, you accept and agree to be bound by the terms and provisions set out in this agreement. In addition, when using our services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement.
Products, Pricing & Ordering
The utmost care has been taken to ensure the products sold are unique and of the best quality possible. We conduct weekly price checks to ensure our prices are correct. If a mistake appears, we will rectify this at our earliest convenience. You understand that at any time and without notice we can adapt, change, edit and remove any products, delivery options and prices, including after payment.
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. The contract between you and MessySupplies until we accept your order.
See also https://messysupplies.com/pages/order-process
You may request a sample of any product before committing to a site purchase. A fee may be required for this to cover manufacturing cost and postage. Strictly limited to one '1 Litre' sample per product, per customer.
Processing & Dispatch
We aim to process and dispatch orders 24 - 48 hrs (Monday to Friday), however this is not guaranteed. We reserve the right to delay processing time, without notice, during peak/busy periods.
We do, however, guarantee that all orders will to be dispatched within 5 business days from receipt of payment. Business days (also known as working days) are Monday to Friday only and do not include weekends (Saturdays & Sundays) or public holidays (including bank holidays) in the UK. The specified shipping time begins at the point of dispatch.
If an order is cancelled during or after processing, this may incur an admin fee.
Postage & Packaging
See also https://messysupplies.com/pages/postage
Once the parcel has left our depot we can no longer influence delivery times, speeds, day of delivery, which courier is used etc… Delays due to the individual couriers are not the responsibility of MessySupplies. We will, however, try our best to resolve any delays with these couriers on your behalf should they arise.
MessySupplies cannot be held responsible for delays caused due to adverse weather conditions, ‘acts of god’ or other unforeseen circumstances.
Parcel not arrived
If in the unlikely event, you haven't received your package within 5 business days from the dispatch date, please contact us and we will investigate. As you can appreciate, once the package has been dispatched we are unable to influence the timings of delivery.
If a product is returned to us by the postal company because of an attempted delivery and subsequent failure to collect, we shall not be liable to submit a full refund to the customer. Individual circumstances may vary. We advise contacting us as soon as possible to prevent the return and/or to re-book the postage at an additional cost / receive a refund minus any postage costs.
This process may incur an admin fee.
If an order is returned to us by the delivery company due to refusal, any costs incurred including admin fees and/or return costs may be deducted from your refund. To prevent this, we recommend accepting delivery and arranging the return by contacting us.
If an order is refused and subsequently disposed of by the delivery company, we reserve the right to deduct any costs involved from your refund. This may include, but is not limited to disposal fees, arrangement fees and admin fees.
If there is a problem with the delivery, the parcel is damaged or you wish to make a complaint about the delivery we must be notified no later than 5 days from the delivery date. We cannot issue replacements or refunds after this date.
Returns, Refunds and Replacements
Social Media Card
To qualify, all content linked to you and your channel, shared, tagged or posted must be classed as Safe For Work and Family Friendly.
You can tag us (@messysupplies and/or #messysupplies) via Facebook, Twitter, Instagram, YouTube or your website. Please contact us with your 6 digit order number and the link to your post.
We reserve the right to refuse the Social Discount without reason.
Risk and ownership
Ownership of the products will only pass to you upon the:
(a) Receipt of full payment in respect of the products (including delivery charges); and
(b) Delivery of the products.
You hereby indemnify us against any and all liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.
MessySupplies cannot be held responsible for claims of monetary loss or cancellations due to items not arriving.
We reserve the right to cancel a contract to supply products/services under these terms of sale immediately by written notice to you if:
(a) You fail to pay on time and in full, any amount due to us under any contract, or commit any material breach of your obligations to us under any contract;
(b) Any unforeseen circumstances that prevent us from proceeding with the contract, such as an 'act of god', illness, service failure, emergency or other force majeure;
(c) You become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
(d) A person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
(e) The ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
(f) Any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).
Consequences of Cancellation
Upon the cancellation of a contract in accordance with Contract Cancellation.
(a) We will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) You will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) All the other provisions of these terms of sale will cease to have effect.
Design, Imaging & Text
Images of products on our website are for illustrative purposes only; actual products may differ slightly from such images including, but not limited to; the shade of colour, finish, natural appearance or size of product. We will ensure the weight, quantity and base colour are that of which you have expressly purchased.
Although we will do everything we can to accurately describe our products to you including colours, shapes and sizes, some allowance for slight variations should be allowed due to computer screen output, lighting levels in illustrations and photographs and other such causes that are out of our control.
All material, text and imaging at MessySupplies.com is copyrighted. Any material which is stolen, broadcast, published, reproduced, used, re-used, loaned, uploaded, transmitted, copied or shared in any respect is strictly prohibited and will be liable to prosecution or legal action.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time. Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
While every effort is made to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise, and we accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make changes and corrections at any time, without notice.
In no event will Messysupplies.com be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the MessySupplies website or any of its products or items.
Products on MessySupplies.com are subject to stain and cause irritations if precautions are not taken. If in doubt, always contact us and adhere to health and safety guidelines before using any of our products. MessySupplies provides Material Safety Datasheets for certain products and will offer full guidance on request of any adverse effects. We will do our utmost to ensure that all of our products are regularly tested in accordance with all UK and international laws.
MessySupplies holds no responsibility or liability for any staining or damage to skin, clothing or hair, damage to property or props, injury or any losses because of negligence, misuse or misunderstanding of our products. Customers use MessySupplies products at their own risk. Always use products responsibly, safely and ensure that you abide by local regulations and, if in doubt consult the necessary authorities in your area for advice or guidance.
MessySupplies, its parent company or any of its employees, staff, management or associates cannot be held responsible for any loss or damage including injury, loss, deficit, monetary loss, and damage to property or any legal implications because of misuse of any product on this store. You must understand that these products are intended for display or theatrical use only and you use such products at your own risk. You must understand that we cannot be held responsible for any damage or loss caused by using or viewing this website.
Messysupplies.com does not warrant that functions contained in the website content will be uninterrupted or error free, or that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs.
MessySupplies is an online webstore registered in United Kingdom.
Telephone: 0845 64 34 199 (Answerphone service)
Our VAT Number is GB 237 5475 85
The document was last updated May 2019.