Postage & Packaging
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Deliveries to United Kingdom
Packaging
• Discreet packaging consisting of jiffy bags, DPD branded bags, cardboard boxes or plastic containers (Mega Ready Mixed only).
• The Ready Mixed boxes may feature a ‘Handle with care – Liquid’ sticker and a 'Perishable item, use by' sticker.
• There is no exterior ‘MessySupplies’ branding on any parcel
• Shipping labels may include a return address
Inside your parcel
• All products will feature a MessySupplies branded sticker which identifies each product
• We may include branded marketing / promotional material. If you'd prefer these weren't included, please leave a note during checkout
• Unless requested we do not include an invoice or packing slip
• VAT invoice: You will receive an automated email once your order has been dispatched which includes a VAT invoice as standard
➽ Free Delivery
• Cart value must be at least £75, applies to UK customers only
• Delivery is within 5 business days usually via DPD
• Comprehensive tracking information sent to SMS and/or E-Mail
• Track online and via the DPD App
• App Upgrades available
• Please be aware if rerouting your package to a Parcel Shop, this may add 1-2 business days onto the delivery time
• For more info and download the app > https://www.dpd.co.uk/lp/yourdpd/
• Any damages / concerns must be notified within 48hrs of delivery
➽ Royal Mail Economy (5+ Business Days)
• Dispatched within 3 business days via Royal Mail 48
• Delivery is 2-3 days from dispatch, but allow up to 10 business days
➽ DPD Delivery (2-3 Business Days)
• Dispatch aim within 48 hours, Monday to Friday excluding Bank Holidays
• DPD aim to deliver next day, but allow up to 3 business days
• Comprehensive tracking information sent to SMS and/or E-Mail
• Track online and via the DPD App
• App Upgrades available
• Please be aware if rerouting your package to a Parcel Shop, this may add 1-2 business days onto the delivery time
• For more info and download the app > https://www.dpd.co.uk/lp/yourdpd/
• Any damages / concerns must be notified within 48hrs of delivery
➽ Next Business Day
• Sent via DPD Next Day
• Order by midday for delivery the next business day
• If ordered after midday, your order may arrive in 2 business days
• DPD: Comprehensive tracking online and via the DPD App, delivered by 18:00
• DPD App Upgrades: Saturday / Sunday, Collect from a Parcel Shop or Depot and Timed deliveries
• Please be aware if rerouting your package to a Parcel Shop, this may add 1-2 business days onto the delivery time.
• Not guaranteed but enjoys a high success rate
• Any damages / concerns must be notified within 48hrs of delivery
➽ DPD Delivery (Saturday)
• Order anytime before midday Thursday for delivery Saturday
• If ordered after midday Thursday, your order may arrive the next available Saturday
• Please be aware if rerouting your package to a Parcel Shop, this may add 1-2 business days onto the delivery time
• DPD: Comprehensive tracking online and via the DPD App, delivered by 18:00
• Not guaranteed but enjoys a high success rate
• For more info and download the app > https://www.dpd.co.uk/lp/yourdpd/
• Any damages / concerns must be notified within 48hrs of delivery
➽ Choose Delivery Date - Place in comments box / Email
• Request a specific delivery day convenient to you
• If a date is not specified we will dispatch as soon as we can
• Minimum 2+ days from purchase, unless otherwise arranged
• Excludes Saturdays / Sundays and Public / Bank Holidays and Timed Deliveries.
• Sent via DPD
• DPD: Comprehensive tracking online and via the DPD App, delivered by 18:00
• Please be aware if rerouting your package to a Parcel Shop, this may add 1-2 business days onto the delivery time
• We recommend contacting us before purchasing to check availability
• Not guaranteed but enjoys a high success rate
• Any damages / concerns must be notified within 48hrs of delivery
➽ Delivery by pallet
• UK Mainland only. Excludes Northern Ireland, Scottish Highlands, Scottish Islands, all UK Islands and Channel Islands
• Delivery within 7 business days unless otherwise arranged
• Minimum weight of the pallet is 150kgs
• Ensure you've adequate facilities for accepting the delivery
• Any damages / concerns must be notified within 24hrs of delivery
• Not guaranteed but enjoys a high success rate
Additional Information
• Timescales are approximate, are subject to availability and not guaranteed in any way.
• We cannot send direct to any PO Boxes, Parcel Lockers or any other form of drop-off locations.
• During peak times, deliveries may take slightly longer than estimated
• We cannot be held responsible for any delays experienced. We do not guarantee delivery times
• You are responsible for ensuring your delivery address is correct
• We only send parcels to the address provided
• If our booking system doesn’t recognise the address provided, we may contact you for further details
• We will not re-send any order at our expense if incorrect details have been supplied
• We may, at our discretion, upgrade the postage option for orders of significant value or heavy items
• If parcels are refused delivery or returned to us because of a failed collection, this may incur additional charges which will be deducted from any refunds
• Any damages / missing items must be reported within 48hrs of delivery
Please note, we must be notified of any issued regarding DPD deliveries, no later than 48hrs from delivery.
International Deliveries
Customers are responsible for any import taxes/vat that may apply. For more information, please refer to your own countries government website. Failure to pay import duty may result in your parcel being returned at a premium.
• Discreet packaging consisting of jiffy bags, DPD branded bags or cardboard boxes
• There is no exterior ‘MessySupplies’ branding on any parcel
• Shipping labels / customs documents may include a return address featuring ‘MS FX’ or 'MessySupplies'
When sending parcels outside United Kingdom, we must complete a Customs Declaration which may or may not be attached to your parcel upon delivery. The Customs Declaration may contain the following information: Company name, address and telephone, a breakdown of the products ordered (usually the chemical name and definitely not ‘gunge’) including quantity and value.
Inside your parcel
• All products will feature a MessySupplies branded sticker. This identifies each product
• Branded mixing instructions and possibly marketing material will be included in your parcel. If you'd prefer these weren't included, please leave a note during checkout or email us
• Unless requested we do not include an invoice or packing slip
➽ International Budget Economy
• We aim to dispatch within 3 business days
• This service is NOT TRACKED.
• Royal Mail may use a third-party service within your country
• This will be your local postal service E.G. USPS in USA or Deutsche Post in Germany
• Delivery is usually no more than 15 days from dispatch, but Royal Mail suggest allowing up to 45 business days
• Not guaranteed but enjoys a high success rate
• If parcel is lost or not delivered, any refunds owed will be via store credit only.
➽ International Tracked / Signed
• We aim to dispatch within 3 business days
• Royal Mail International Tracked / Signed service
• Royal Mail may use a third-party service within your country
• This will be your local postal service E.G. USPS in USA or Deutsche Post in Germany
• Delivery is usually no more than 12 days from dispatch, but Royal Mail suggest allowing up to 45 business days
• Tracking can be provided if requested
• Not guaranteed but enjoys a high success rate
➽ Economy by USPS (US ONLY)
• Dispatched within 48 hours and usually delivered within 12 business days
• This service is only available to US customers
• Basic tracking available
• Not guaranteed but enjoys a high success rate
➽ Express Delivery
• Usually sent via DPD or UPS or Parcel Force
• Dispatched within 48 hours and usually delivered within 9 business days
• DPD: Comprehensive tracking information sent to SMS and/or E-Mail
• DPD: Track online and via the DPD App. More info and download the app > https://www.dpd.co.uk/lp/yourdpd/
• Not guaranteed but enjoys a high success rate
➽ Super Express
• Usually dispatched via UPS, your order will be fast tracked with priority processing for dispatch within 24 hours, Monday to Friday excluding Public/Bank Holidays
• Order by 9am weekdays for same day dispatch
• UPS are professional, very reliable and proficient in worldwide deliveries
• Premium delivery worldwide delivered within 5 business days
• Comprehensive tracking information sent to SMS and/or E-Mail
• Not guaranteed but enjoys a high success rate
Exclusions
• We cannot send to any PO Boxes, Parcel Lockers or any other form of drop-off points where a signature cannot be obtained. Terms and Conditions apply.
• Some services have options to divert to drop-off locations, however we must address the parcel to a physical residential or business address
• We’re unable to send Ready Mixed, Avalanche, Silly String, VEC and some cleaning products outside UK & EU.
Additional Information
• Timescales are approximate and subject to availability.
• If Customs hold the parcel for inspection / approval this can delay transit times and is totally out of our control so we cannot offer refunds for Customs delays.
• During peak times, deliveries may take slightly longer than estimated
• We cannot be held responsible for any delays experienced. We offer no guaranteed delivery times
• You are responsible for ensuring your delivery address is correct
• Addresses cannot be changed once the parcel is en route.
• We only send parcels to the address provided
• If our booking system doesn’t recognise the address provided, we may contact you for further details
• We will not re-send any order at our expense if incorrect details have been supplied
• We may, at our discretion, upgrade the postage option for orders of significant value or heavy items
• If parcels are refused delivery, this may incur additional charges which will be deducted from any refunds
• The customer is solely responsible for any customs duties and taxes in your own country.
• It is the customers responsibility to ensure our products can be sent to your country. If, for any reason, the parcel is disposed or refused by Customs we cannot offer a refund. If the parcel is returned to us, we will refund the product value only minus 10% admin and any returns fees incurred will also be deducted.
The document was last updated June 2026.